Sarah's CV
Profile summary
Adaptable Credit Administrator with 15 years of experience bridging customer support operations and credit administration across the UAE. Known for managing store operations, loan processing, and account verification within GCC markets. Committed to maintaining accuracy in financial documentation and branch workflows.
Career highlights
Credit Administration: Compiled applicant documentation including credit reports and financial history paperwork while verifying employment history to support loan processing operations.
Operations Management: Managed store operations and customer service workflows across the retail location while supporting sales teams and improving service quality.
Customer Support: Handled customer inquiries across multiple communication channels and resolved incoming client support requests to maintain communication standards.
Professional Development: Completed multiple certifications through Etisalat Academy between 2009 and 2013 covering sales management, agent elite training, and time management.
Key skills
Professional experience
Steered credit administration operations at Bank of Sharjah since 2022. Manages direct customer interactions, loan processing workflows, and account verification procedures.
- Answered customer questions and resolved disputes regarding financial accounts.
- Researched account discrepancies to provide accurate information to clients.
- Processed customer invoices and statements while addressing basic inquiries.
- Compiled applicant documentation including credit reports and financial history paperwork.
- Verified employment history to support ongoing loan processing operations.
Directed daily store operations, staffing administration, and sales functions to maintain standard business protocols. Shaped strategies focused on increasing store traffic and profitability. Guided employee training programs to improve customer service delivery across the location.
- Developed strategies to increase store traffic and profitability.
- Trained employees to enhance customer services.
Defined branch operations strategy, steering team workflows and service standards for retail environments. Guided daily administrative functions to maintain alignment with company benchmarks and customer satisfaction targets.
- Managed store operations and customer service workflows across the retail location.
- Supported sales teams and improved service quality through direct coaching.
Executed telecom product promotions across target markets while performing detailed customer needs analysis to match clients with relevant service offerings.
- Promoted telecom products to prospective clients to generate service interest.
- Conducted structured needs analysis to identify appropriate telecommunications solutions.
- Handled customer inquiries across multiple communication channels.
- Resolved incoming client support requests to maintain communication standards.
Education
Certifications
Languages
Arabic · Native
English · Fluent